Our store is based in the United Kingdom. We ship to customers worldwide.

You can reach us via email at contact@bakewellpetsupplies.com or through our contact form. We typically respond within 24 hours.

Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped.

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

We offer a 30-day return policy on most items. Products must be unused and in their original packaging. Please contact us to initiate a return.

If you need to cancel or modify your order, please contact us as soon as possible. We can make changes before the order is processed and shipped.

Yes, all payments are processed securely through Shopify's encrypted payment gateway. We never store your payment information.